Refund and cancellation policy

Last updated: 9 November 2026

This page explains how cancelling works and when we return money. It applies to Khoj monthly plans (₹499 per month for each connected teenager) and to AI credit, both paid through Razorpay.

Cancelling a plan

• You can cancel at any time in Settings → Membership.
• No further payments are taken after you cancel, and your teenager keeps full access until the end of the month you have already paid for.
• Cancelling by itself does not return money for the current month.

When we will refund

• You were charged twice for the same month, or charged an amount that is wrong.
• You paid, but could not use Khoj because of a fault on our side that we could not fix.
• You paid by mistake and ask us within 7 days of the first payment, and your teenager has not started the lessons.

When we will not refund

• Wallet credit for AI. It is not refundable and it does not expire. Credit left in a deleted account is lost.
• A month in which your teenager has already used the lessons, except in the cases above.

How to ask

Write to hindochadhyaan@gmail.com from the email address on your account. Tell us the date and amount of the payment and what went wrong. We will reply within 3 working days.

How long a refund takes

Once we approve a refund, it goes back to the payment method you used, through Razorpay. This usually takes 5 to 7 working days, and can take longer depending on your bank.